DEMO: Hello! Thank you for calling Serrena Retail. This call is being recorded for quality

assurance purposes. Our privacy policy, including your privacy rights and how we use your

privacy rights is available online at www.Serrena.com
DEMO: I see you're calling from [Context.ANI]. Is this the number associated with your account?
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USER: Yeah that’s the right number on my account.
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DEMO: Thank you! I just sent you a confirmation code.
DEMO: Please confirm the number that was just sent to your phone. Press pound when done.

USER: *say code back*
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DEMO: Thank you. In a few words please tell me how i can help you today.
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USER: can you tell me about my loyalty rewards?
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DEMO: You have 73 loyalty rewards points. Every 100 loyalty rewards points get you $10 off

your next purchase. is there anything else I can assist you with?
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USER: I need to update my credit card number.
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Demo: Let me help you with that. The credit card we have on file ends in 4 5 2 9. Are you sure you would like to update your credit card number?
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User: Yes
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DEMO: Please use the dial pad to enter the number of your new credit card. Press pound when

finished.
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User: say new cc number
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DEMO: The credit card number on your account is now [Context.creditCard].
Is there anything else I can help you with today?
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User: Uh no, I'm good

DEMO: Thank you for shopping at Serrena Retail and choosing to wear clothes that matter. Goodbye!
Please select one of the following options. Press 1 for store hours. Press 2 for billing.

Press 3 for returns. Press 4 for your loyalty points balance. Press 5 for corporate inquiries. To

hear these options again, press 9.