DEMO: Hello! Thank you for calling Serrena Retail. This call is being recorded for quality

assurance purposes. Our privacy policy, including your privacy rights and how we use your

privacy rights is available online at www.Serrena.com
DEMO: I see you're calling from [Context.ANI]. Is this the number associated with your account?
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USER: Yeah that’s the right number on my account.
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DEMO: Thank you! I just sent you a confirmation code.
DEMO: Please confirm the number that was just sent to your phone. Press pound when done.

USER: *enter code and press #*
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DEMO: Thank you. Please select one of the following options. Press 1 for store hours. Press 2 for billing.

Press 3 for returns. Press 4 for your loyalty points balance. Press 5 for corporate inquiries. To

hear these options again, press 9.

USER: *press 4*
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DEMO: You have 73 loyalty rewards points. Every 100 loyalty rewards points get you $10 off

your next purchase. Would you like to be taken back to the main menu?
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USER: Yes, thank you very much
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DEMO: Please select one of the following options. Press 1 for store hours. Press 2 for billing.

Press 3 for returns. Press 4 for your loyalty points balance. Press 5 for corporate inquiries. To

hear these options again, press 9.
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USER: *press 2*
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DEMO: Thank you for contacting the Serrena Billing department.
DEMO: Please listen to the following options to help us assist you with your billing inquiry. Press

1 to update your payment information. Press 2 to review a recent charge on your credit card.

Press 9 to hear these options again.
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USER: *press 1*
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DEMO: Thank you. The credit card we have on file ends in 4 5 2 9. Are you sure you would like to

update your credit card number?
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USER: Yeah that’s the card I’d like to update.
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DEMO: Please use the dial pad to enter the number of your new credit card. Press pound when

finished.
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USER: *enter new card number*
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DEMO: The credit card number on your account is now [Context.creditCard]. Would you like to

be taken back to the main menu?

USER: No, I’m all good for now.

DEMO: OK. Thank you for calling Serrena. Have a great day, goodbye.