Connect FAQ Demo
Things to Know:
We're excited to share this agentic voice experience with you!
There is no need to follow the flow documented below. Feel free to interact with this however you would interact with a support agent.
This is not in production, but currently lives in our testing environment.
Fine-tuning has not been applied at this stage.
We have added instructions for the voice virtual agent to offer to send a text message at various points. This ensures that your callers walk away with information provided at their fingertips and this potentially alleviates the need for a second call.
We want your feedback!!
Well, Marilyn does. 😂
You can email her at marilyn.cassedy@capacity.com
Connect FAQs
Capacity is using the following sites to pull FAQs for the virtual agent:
https://www.mheducation.com/highered/support/support-at-every-step/student/connect
https://mh.my.site.com/CXG/s/
I'm unable to go back to a previous question on my assignment. What should i do?
I purchased the wrong product. How do I get a refund?
How do I register for a new class?
Okay, I got registered but I'm confused on how to access my ebook.
How do I purchase a loose-leaf version of the textbook?
How do I register for Connect?
What are all my Connect purchasing options?
How do I reset my Connect password?