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Insurance Demo Flow
Smart Action IVA
(833) 201-6238
BOT: Thanks for calling Harmony Insurance. How can I help you today?
USER: Hey yeah I’m new to Harmony and I was looking for a home insurance quote
BOT: I’d be happy to help you with your home insurance quote. Harmony Insurance offers competitive rates with great coverage. Let’s get started with your quote request. May I have your first name?
USER: [Your First Name]
BOT: Thank you! May I have your last name?
USER: [Your Last Name]
BOT: Great. And what’s your date of birth?
USER: [Your DOB]
BOT: Thank you for that. Are there any other homeowners you would like to add to this policy?
USER: No it’s just me
BOT: Sounds good. May I have the address of the property you want to insure?
USER: 6665 Delmar Blvd., St. Louis, MO 63130
BOT: And what is the square footage of the home?
USER: Should be around 1,500 square feet.
BOT: Thank you for that information. Are you interested in flood insurance or earthquake insurance
USER: Yeah actually flood insurance would be good to have
BOT: Great! I have all of the information I need for your quote at this time. Before I transfer you to one of our specialists, do you have any questions?
USER: no, not right now.
BOT: Okay. One moment while I get a specialist to review your quote with you.
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