FRAMER


Healthcare Demo Flow
833-201-5587

Smart Action IVA

DEMO: Thanks for calling LifeLine Health Solutions.

DEMO: How can I help you today?
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USER: I need to schedule an appointment for a {{any visit type}} visit.
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DEMO: Sounds good. Let's get an appointment scheduled for you.
DEMO: From the caller ID I recognize this number. Just to confirm, what is your date of birth?
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USER: {{any DOB}}
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DEMO: Our records show that you used Doctor Stewart on your last visit. Would you like to use her again?
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USER: Yeah, I like her.
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DEMO: Great! The next appointment Doctor Stewart has available is tomorrow at 9am. Does that work for you?
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USER: No it doesn't actually
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DEMO: Okay. When would you like to come in?
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USER: I was wanting to come in like Friday afternoon.
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DEMO: Would Friday at 1pm work for you?
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USER: No. I was wanting to do something a little later.
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DEMO: We have an appointment available at three thirty on Friday. Does that work for you?
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USER: Yeah, that's great.
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DEMO: Got it! Would you like me to send you a text message with appointment details to the number you have on file?
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USER: Uh, yeah please
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DEMO: Okay. You should receive a message shortly.

DEMO: Is there anything else I can help you with today?
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USER: no thank you
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DEMO: Thank you. We look forward to seeing you soon! Goodbye.