DEMO: Thanks for calling LifeLine Health Solutions.

DEMO: How can I help you today?
l

USER: I need to schedule an appointment for a {{any visit type}} visit.
l

DEMO: Sounds good. Let's get an appointment scheduled for you.
DEMO: From the caller ID I recognize this number. Just to confirm, what is your date of birth?
l

USER: {{any DOB}}
l

DEMO: Our records show that you used Doctor Stewart on your last visit. Would you like to use her again?
l

USER: Yeah, I like her.
l

DEMO: Great! The next appointment Doctor Stewart has available is tomorrow at 9am. Does that work for you?
l

USER: No it doesn't actually
l

DEMO: Okay. When would you like to come in?
l

USER: I was wanting to come in like Friday afternoon.
l

DEMO: Would Friday at 1pm work for you?
l

USER: No. I was wanting to do something a little later.
l

DEMO: We have an appointment available at three thirty on Friday. Does that work for you?
l

USER: Yeah, that's great.
l

DEMO: Got it! Would you like me to send you a text message with appointment details to the number you have on file?
l

USER: Uh, yeah please
l

DEMO: Okay. You should receive a message shortly.

DEMO: Is there anything else I can help you with today?
l

USER: no thank you
l

DEMO: Thank you. We look forward to seeing you soon! Goodbye.