Capacity Collections Outbound Demo
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Demo Video
Coming Soon
Right Party Connect
Ensuring the virtual agent is speaking with the correct person
Debt Payment and Options
Objection Handling
If you say “That’s not my debt”: Alex will repeat the debt details back and ask if it sounds familiar (e.g., the nature of the service and date).
If you still don’t agree, transfer you to a live agent.
If you say “I already paid this”: Alex will offer to connect you to a live agent to help sort it out, mentioning that letters were sent.
If you say “Can you send me a copy of the bill?”: Alex will confirm and text you a link to the invoice for your records.