Capacity Collections Outbound
GenAI: Key Insights
Right Party Connect
Ensuring the virtual agent is speaking with the correct person
Debt Payment and Options
Objection Handling
Demo Video
Coming Soon
If you say “That’s not my debt”: Alex will repeat the debt details back and ask if it sounds familiar (e.g., the nature of the service and date).
If you still don’t agree, transfer you to a live agent.
If you say “I already paid this”: Alex will offer to connect you to a live agent to help sort it out, mentioning that letters were sent.
If you say “Can you send me a copy of the bill?”: Alex will confirm and text you a link to the invoice for your records.