Capacity Auto
Things to Know:
Unlike the scripted demos, you can think of this like a working product. There is no need to follow the flow documented or what you see in the video below. Feel free to interact with this however you would interact with a support agent.
Demo Video
Coming Soon
Power Outage
Power restoration status and notifications via SMS
Reporting new or ongoing outages (including partial/flickering power)
Billing and Payments
Reviewing current bill, balance, and due dates
Payment options (one-time, installment plans, extensions)
Payment status confirmation and receipts via SMS
Disputes or billing questions
Autopay enrollment
Safety, Hazards, and Emergencies
Reporting of downed wires, damaged equipment, or other electrical hazards
Step-by-step hazard assessment and documentation
Safety reminders and emergency escalation
General safety tips and preparedness guidance
Service Management
Starting, stopping, or transferring electric service
Confirming property address and start/stop dates
Scheduling maintenance or technician visits (e.g. damaged meter, tree trimming near lines)
Account Support and Updates
Confirming/updating customer contact info (phone, email, address)
Answering questions about account status or service area
"I just got my bill, and it’s a lot higher than usual. Can you tell me why?"
"What caused the high bill?"
"I can’t pay the full amount right now. What are my options?"
"Lets set up a payment plan."
"I want to update my phone number."
"I’m experiencing a power outage."
"There’s a downed wire at my property."