DEMO: Hello, thank you for contacting Harmony Insurance.
DEMO: I see you're calling from [Context.ANI]. Is this the phone number associated with the account you're calling about?
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USER: Yeah, that’s the right number.

DEMO: To authenticate this experience, please confirm the number that was just sent to your phone. Press pound when finished.

USER: *enter number and press #*

DEMO: Thank you and welcome back.
DEMO: In a few words, please tell me how I can help you today.

USER: I was hoping that you could answer some questions I have about my policy.

DEMO: I can certainly provide you with information about your policy.
DEMO: So, what would you like to know?

USER: I guess the first thing is, can you tell me about the policy I have?

DEMO: You have one policy linked to your account. Your current Home Insurance policy is active until June third, two thousand and twenty-six. This comprehensive plan provides coverage for a range of home-related risks, including property damage, liability protection, personal belongings, and additional living expenses in case of displacement due to covered events.
DEMO: Is there anything else you would like to know about your policy?

USER: Yeah will my plan cover pest infestations?

DEMO: I am sorry, but pest infestation is not something that is covered by your plan.
DEMO: Is there anything else you would like to know about your policy?

USER: Yeah, one more thing. Can I change the address on my policy?

DEMO: Got it. What is the new address you'd like to add to your account?

USER: 6665 Delmar, St. Louis MO, 63130

DEMO: Great. One moment while I apply that update for you. Is there anything else you would like to know about your policy?

USER: Nope that was it

DEMO: OK. Thank you for calling Harmony. Have a great day, goodbye.
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